I just got back from #FinCon13, and it was an absolute blast. Phillip Taylor, from PT Money put on an outstanding conference. I’m still processing all the information, and I will probably be unable to process it all, but it was an outstanding time spent with 500 people. Pat Flynn said FinCon was like a family reunion, but one that people actually wanted to attend. Average Joe and I added that there are probably more drunk uncles in the FinCon family than in a normal family reunion, but other than that, we agreed.
I’ll spend more time on FinCon later, but I wanted to talk about my experience with Frontier Airlines while it’s still fresh in my head.
Frontier Airlines Charges for EVERYTHING
I bought my ticket on Orbitz several months ago, and went on my merry way. Unbeknownst to me, that was my first big mistake. I carefully packed and repacked and packed again, making sure I was taking only what I needed (I still have work to do in this area). I made sure I had no liquids, and went to check in at the kiosk.
The kiosk asked how many bags I was checking. “Zero,” I thought smugly. Then it had a picture of a rolling suitcase and asked how many of those I was planning on carrying on. Odd question, but sure. One. I got a pop-up saying “you know, it’s cheaper to check your bag than it is to carry it on.” HUH? Then I saw what they meant. They charge $50 for you to carry your own bag on the airplane!
I was furious.
But what was I supposed to do? I was definitely not enough of a minimalist to shove everything in my backpack. So I paid it. And kept tweeting.
Frontier thought I was to blame because I missed the part where Orbitz told me of carry-on fees. I said that was highly likely since WHO CHARGES FOR CARRYING SOMETHING ON?
People prefer to be treated as if they matter.
I would highly prefer to pay an extra $50 three months ago and have everything work swimmingly than to feel like I’m being taken advantage of, and nickeled and dimed.
I tried to brush it off, since I hate being surly to people who work in airports. So I boarded the plane, $25 poorer, and without toothpaste. Oddly that’s what hit me the most. “If I’d known, I would have packed toothpaste!” Thanks, roommates, for letting me share yours.
I boarded the plane, and sat down, dreaming about the club soda with lime I’d order.
Then the announcer came on, and said that every drink on the plane would be extra. How much? $2 for a can of soda. No way.
As we landed in Denver (no way are there direct flights from Portland to St. Louis!) they gave a huge pitch for their credit card.
The Moral of the Story
Don’t fly Frontier.
No, wait. It was fine. I went through the air, traveled at 400mph, got to my destinations safely, and with all my bags.
So I’ll rephrase.
If you’re going to fly Frontier Airlines, make sure you’re adding the incidentals to the cost of the flight on the front end. Factor $50-65 per ticket, depending on how hungry and thirsty you get.
I’m going to guess this strategy won’t pay off for them. Other airlines treat people the way they’d like to be treated. For me at least, I won’t be choosing Frontier unless they can beat other airlines’ prices by a significant margin.